Viola's Ice Cream Store Manager
Job description
Job Overview
We are seeking a Store Manager to join our team! We are looking for someone who can oversee the shop and help the brand grow through your creativity and ideas!
Responsibilities:
- Track and organize store inventory
- Supervise team of retail sales workers
- Adjust daily schedule for shift personnel to ensure optimal efficiency
- Train and evaluate employees
- Occasional purchases of product
- Assist owner to organize special events and catering
- Assist owner with marketing strategy
- Track monthly results and trends for business forecasting
- Assist owner with new creative ideas to implement
- Ensure cleanliness of the store and daily check list completion
- Resolve escalated customer complaints
Customer Service:
- Greet customers warmly and assist with ordering.
- Provide recommendations on coffee and ice cream menu items based on customer preferences.
- Ensure a friendly and positive experience for all guests and property team members
Beverage & Food Preparation as required:
- Prepare espresso-based drinks, brewed coffee, teas, and other specialty beverages following standard recipes.
- Prepare ice cream desserts and milk shakes following standard recipes
- Ensure consistency in taste, presentation, and quality of all drinks and food items.
- Proficiency in all drink prep and specialty drink recipes, including ice cream creations, shakes and frappes and food recipes.
Operations & Maintenance as required:
- Operate and maintain coffee-making equipment, grinders, and brewing systems.
- Operate mixer, waffle maker and milk shake equipment
- Maintain cleanliness and organization of the restaurant, including countertops, seating areas, and workstations.
- Follow health and safety regulations, including food handling and sanitation guidelines.
Qualifications:
- Previous experience in retail, customer service, or other related fields
- Previous experience in social media content creating or graphic designing is a plus
- Previous experience in managing coffee or ice cream store is plus
- Previous experience in office administration or other related fields is a plus
- Ability to thrive in a fast-paced environment
- Excellent written and communication skills
- Strong leadership qualities
Join us in creating delightful ice cream and coffee experiences for our customers while working in a dynamic team environment!
Job Type: Full-time
Pay: $16.23 - $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Shift:
- 8 hour shift
Experience:
- Store management: 3 years (Required)
- Customer service: 3 years (Required)
- Team management: 3 years (Required)
Ability to Commute:
- Orlando, FL 32828 (Required)
Ability to Relocate:
- Orlando, FL 32828: Relocate before starting work (Required)
Work Location: In person
